Manager - SAP SuccessFactors Solutions - Employee Central

• Oversee the configuration and testing of SuccessFactors Employee Central modules according to functional specifications.
• Ensure the maintenance and updates of existing SuccessFactors Employee Central configurations are performed accurately and efficiently.
• Foster a collaborative environment within the team to troubleshoot and resolve functional and technical issues.
• Participate in client workshops to provide technical expertise and guidance.
• Prioritise and allocate team workload effectively across multiple projects and clients.
• Ensure the team resolves tickets and incidents within agreed service level agreements (SLAs).
• Oversee the implementation of change requests, ensuring appropriate testing and documentation.
• Contribute to the development and maintenance of functional and technical documentation.
• Contribute to the development of our SuccessFactors practice through knowledge sharing and thought leadership.
• Stay up-to-date on the latest SuccessFactors releases and functionalities.
• Provide guidance, mentorship, and support to junior team members.
• Contribute to performance management and development planning for team members.
• Proactively identify and mitigate potential risks to solutions delivery.

• SuccessFactors or equivalent certification in Employee Central (essential). Other modules desirable in addition.
• Proven experience managing and leading teams in the implementation and configuration of SuccessFactors, focusing on technical configuration and testing.
• Strong understanding of HR processes and best practices.
• Excellent analytical and problem-solving skills.
• Ability to lead and motivate a team, contributing to the efficient delivery of work packages.
• Experience working within a structured delivery environment or support environment is essential.
• Proven ability to work effectively in a team environment and independently.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Experience in project management or equivalent desirable.

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