Head of IT Operations & Service Delivery

Our client is undergoing a significant period of transformation, modernising their technology and operating model to better support colleagues, customers, and long-term organisational goals. With a strong social purpose at their core, they are focused on innovation, resilience, and sustainability, creating services that genuinely improve people's lives.

They foster a collaborative, inclusive working environment where ideas are encouraged and change is embraced. This is an organisation investing in both its technology landscape and its people, offering a genuine opportunity to shape the future of IT operations at scale.

How you'll spend your day

As Head of IT Operations & Service Delivery, you'll take ownership of service and technical operations, ensuring critical systems are secure, resilient, and cost-effective. This is a senior leadership role combining hands-on technical depth with strategic oversight.

You'll lead operational teams across end-user services, infrastructure, platforms, and applications, spanning on-premise and cloud environments. Alongside day-to-day operational excellence, you'll drive major transformation initiatives, including a multi-year migration from on-prem infrastructure to Azure., * Leading Service Operations and Technical Operations teams to deliver stable, secure, and highly available services

• Acting as a senior technical authority, deep-diving into complex Azure, networking, and cyber incidents when required
• Defining and delivering the IT operations strategy, service roadmap, and cost-aware operating model
• Driving resilience through disaster recovery, business continuity planning, and platform hardening
• Reducing incident impact and mean time to restore (MTTR) across critical services
• Strengthening cyber security posture through embedded controls, telemetry, and automated response playbooks
• Architecting scalable, secure Azure solutions aligned to best practice
• Championing service excellence through SLAs/SLOs, ITIL-aligned processes, and continual improvement, * Annual Leave - 28 days of holiday, plus bank holidays, increasing by 1 day up each year up to 33 (pro rata for part time).
• An extra day to celebrate your birthday.
• You can buy up to two additional weeks of annual leave through salary sacrifice (at your manager's discretion).
• You can also sell up to 3 days annual leave back.
• Maternity/Paternity/Adoption Leave
• Medical Leave
• Employee Assistance Programme
• Pension Scheme
• Life Assurance

What happens next?

One of our Recruitment Consultants will be in touch and inform you if you've been successful to the next stage of the process or not, which is a qualification call where we will tell you more about the role and the client, and understand more about you, your experience and career aspirations.

Should we both wish to proceed, we will submit your details to the client and be in touch regarding the outcome and any further steps.

The client is committed to a supportive, transparent interview experience designed to reflect their values.

Stage 1 - Initial Conversation

• A Teams call with the hiring manager to discuss the role, the team, and your background, experience, and career goals.
• Planned dates: 11th-12th February

Stage 2 - Final Interview & Presentation

• An in-person interview at the Bradford office, including a presentation outlining your proposed strategic direction for the IT Operations function. You'll also complete a short questionnaire in advance.
• Planned dates: 18th-19th February

You'll be an experienced IT operations leader, comfortable operating at both strategic and technical levels within complex environments. You'll bring the credibility to influence senior stakeholders, alongside the technical depth to guide teams through challenging operational and security scenarios.

We're looking for someone with:

• Proven experience leading IT Operations in a medium-to-large, complex organisation
• Strong knowledge of cyber security frameworks, threat detection, and incident response
• Hands-on experience with IaaS, PaaS, SaaS, and hybrid cloud strategies
• Deep understanding of infrastructure, networking, and enterprise systems
• Experience establishing and enforcing ITIL-aligned release and service management frameworks
• Strong awareness of infrastructure and application dependencies during releases
• Excellent communication and influencing skills at senior leadership level, * ITIL
• Service Delivery
• IaaS
• SaaS
• PaaS