Junior IT Support (all genders) - Digital Workplace

Join MOIA as a Junior IT Support and become part of our Digital Workplace team, supporting our growing Munich location. This is an excellent opportunity to grow your IT support career in a modern, cloud-first environment while learning from experienced IT colleagues.

You'll support employees with day-to-day IT topics, gain hands-on experience with modern workplace technologies, and develop your skills in a structured and supportive setup. We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions - providing a strong, modern foundation for growth.

What you will do

• Provide first-level and near-desk IT support for employees in the Munich office.
• Handle incidents and service requests via our ticketing system.
• Support daily usage of Apple devices and workplace hardware.
• Assist with onboarding and offboarding, including device setup and access provisioning.
• Support SaaS tools such as Microsoft 365, Okta, Slack, Atlassian, and Miro.
• Help with device deployment, inventory, and basic maintenance.
• Escalate complex issues to senior IT colleagues when needed.
• Contribute to IT documentation and basic process improvements.
• Learn and apply best practices for security, identity management, and digital workplace tools.

Do you have experience in Slack?, * First experience in IT Support, Helpdesk, or a similar role.

• Hands-on experience with Apple devices in a professional or educational environment.
• Interest in cloud-based workplace tools and modern IT setups.
• Familiarity with tools like Microsoft 365, Slack, or Okta is a plus.
• Willingness to learn MDM solutions (e.g., Jamf, Microsoft Endpoint Management).
• Comfortable working with ticket-based systems.
• Service-oriented mindset with a strong focus on user experience.
• Ability to work reliably onsite and follow structured processes.
• Great communication skills in English (C1) and German at least B1.

• Competitive salary (including bonus)
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
• Budget and monthly expense allowance for home office setup
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
• Mental health support, 1:1 sessions with external professionals and mental unload workshops
• 30 vacation days, sabbatical and unpaid leave option
• Relocation support with service provider (visa, administration, etc.)
• Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here.

We are a young and innovative mobility company aspiring to change people’s lives by re-imagining urban mobility. MOIA is developing a radically new shuttle-on-demand service that will bring affordable, clean and convenient mobility to everybody and make cities a better place to live.

Running as an independent company under the umbrella of the Volkswagen Group, we are able to utilize the resources and know-how of a global corporation – while being an agile, experimental and team-spirited start-up.

Our fast growing team in Berlin and Hamburg has a human-centered perspective on mobility and is focusing on one goal: Be one of the leading global mobility-service-providers by 2025.

Sounds exciting? We are looking for bright minds who want to join us on this exciting and challenging journey. Become the next member of our diverse, inspired and highly skilled team!