Senior IT Support (all genders) - Digital Workplace

Join us as a Senior IT Administrator and take full ownership of IT support for our new Munich location - a role with real impact, autonomy, and responsibility from day one.

At MOIA, our Digital Workplace team connects our workforce through modern, cloud-first technologies and best-in-breed workplace solutions. As our sole senior IT support presence in Munich, you'll be the trusted go-to person for everything related to the local digital workplace, while collaborating closely with the central Digital Workplace team.

We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions - providing a strong, modern foundation for growth.

What you will do

• Own IT support for the Munich office as the senior and primary point of contact.
• Provide near-desk and hands-on support for incidents, service requests, and workplace issues.
• Manage and support SaaS tools such as Okta, Microsoft 365, Slack, Atlassian, and Miro.
• Oversee device lifecycle management (deployment, maintenance, replacements, returns).
• Handle onboarding, offboarding, and IT enablement for employees in Munich.
• Ensure a smooth and secure Apple-focused workplace setup, including remote device management.
• Collaborate with internal teams and external partners for equipment setup and office IT needs.
• Contribute to larger IT initiatives, standards, and improvements driven by the central Digital Workplace team.
• Identify opportunities to optimize processes, automate workflows, and improve documentation.
• Act as a trusted advisor locally, while aligning with global IT policies and best practices.

Do you have experience in Slack?, * Several years of experience in IT Support / IT Administration / Digital Workplace roles.

• Strong hands-on expertise with Apple devices in a professional environment.
• Experience managing remotely deployed devices at scale.
• Solid knowledge of MDM solutions (e.g. Jamf, Microsoft Endpoint Management, VMware Workspace ONE).
• Practical experience with at least two of those tools: Microsoft 365, Okta, Slack, Atlassian, and Miro.
• Experience with ticket-based systems and a strong service mindset.
• Ability to work independently and make decisions autonomously in a fast-paced environment.
• Comfortable being the sole local IT support, while collaborating remotely with a central team.
• Experience with scripting and automation (e.g. Bash, PowerShell, workflows) is a strong plus.
• Clear and confident communication skills in English (C1) and German at least (B2).

• Competitive salary (including bonus)
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
• Budget and monthly expense allowance for home office setup
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
• Mental health support, 1:1 sessions with external professionals and mental unload workshops
• 30 vacation days, sabbatical and unpaid leave option
• Relocation support with service provider (visa, administration, etc.)
• Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here.

We are a young and innovative mobility company aspiring to change people’s lives by re-imagining urban mobility. MOIA is developing a radically new shuttle-on-demand service that will bring affordable, clean and convenient mobility to everybody and make cities a better place to live.

Running as an independent company under the umbrella of the Volkswagen Group, we are able to utilize the resources and know-how of a global corporation – while being an agile, experimental and team-spirited start-up.

Our fast growing team in Berlin and Hamburg has a human-centered perspective on mobility and is focusing on one goal: Be one of the leading global mobility-service-providers by 2025.

Sounds exciting? We are looking for bright minds who want to join us on this exciting and challenging journey. Become the next member of our diverse, inspired and highly skilled team!