Functional Application Manager (Flight Info)
Fitura
Schiphol, Netherlands
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Schiphol, Netherlands
Tech stack
Private Networks
User Administration
Job description
- Supporting users (Single Point Of Contact CISS) for, among others;
- Point of contact for business
- Onboarding, training and guidance of new users
- CISS Instructions and Quick Reference cards
- Manage Flight Information mailbox
- Advising on the use and application of functionalities
- Applying the incident management process
- Registering and directing incidents
- Analyzing and documenting incidents
- Applying the change management process
- Registering and supplementing changes
- Testing and documenting changes
- Performing chain tests
- Optimizing management processes (Incident & change management)
- Improving the registration system
- Gain insight into incidents and changes (set up reports)
- Performing user management consisting of managing user roles and rights
- Professionalizing incident management within Flight Information
- Initiate proactive management
- Ensure (functional) documentation
Requirements
- HBO working and thinking level, with 3-6 years of relevant IT work experience.
- Experience as an administrator or hands-on consultant with a role-based application is a must.
- Demonstrable experience in setting up and professionalizing processes.
- Apply procedural growth in management tasks, oversee and signal/expand services.
- Good analytical skills to resolve incidents and develop problem solutions.
- Experience in dealing with and supporting users and building and maintaining your internal network.
- Growth mindset, proactive, enterprising, structured, accurate and reliable.
- Knowledge and experience within aviation are an advantage.
