Business Support Desk Specialist

The Business Support Desk Specialist will be responsible for:

• Configuring, managing, and optimising business-critical systems.
• You'll support colleagues and external partners by ensuring that processes run smoothly and systems function correctly.
• You'll be a key link between business and IT, contributing to the continuous improvement of processes and tools.

User Management:

• Ensure correct access and authorisations for internal and external users.

User support:

• Answering questions and explaining how to perform periodic tasks.

System configuration:

• Configuring systems to enable collaboration with vendors, dealers, and end users.

Incident and defect management:

• Record and analyse incidents, determine priorities and coordinate solutions together with IT.

Process improvement:

• Actively participate in projects and initiatives to improve systems and processes.

• HBO education or demonstrable HBO work and thinking level
• 3-5 years of relevant work experience in IT
• Experience with user management and system configuration
• Analytical skills and problem-solving thinking
• Strong communication skills; able to translate business questions into IT solutions
• Good command of the Dutch and English languages
• Accurate working method and a proactive, solution-oriented attitude.