ServiceNow Organizational Change Management Specialist (Hybrid Madrid)

• Develop and execute comprehensive OCM strategies tailored to ServiceNow implementations, aligning with project timelines and business objectives.
• Conduct stakeholder analysis, identify key influencers, and lead change readiness assessments to proactively address adoption risks.
• Design and deliver targeted training programs, user guides, and communications to support workforce transition and sustain long-term usage.
• Measure change effectiveness through feedback loops, adoption metrics, and continuous improvement plans, ensuring measurable behavioural and process changes.

• Proven expertise in organizational change frameworks (e.g., Prosci) and their practical application in large-scale IT transformations.
• Strong interpersonal and facilitation skills, with ability to engage diverse audiences from executives to frontline users.
• Excellent communication and storytelling abilities, adept at tailoring messages to different stakeholder groups.
• Analytical mindset with experience using survey tools, adoption dashboards, and qualitative feedback to guide interventions.
• Bachelor's degree in Psychology, Communications, Human Resources, or a related business discipline.
• Minimum of 5 years' experience in OCM roles, preferably within IT system implementations such as ServiceNow, ERP, or CRM platforms.
• ServiceNow knowledge.
• Good English level (C1) you will be working with international teams.

Nice to have:

• Formal certification in change management (e.g., Prosci, CCMP, or equivalent)

Hybrid. Madrid city center (Sol area). 3 days a week in the office + 2 days remote.

Business Hours. No intensive working days for Friday or summer.

? What can we offer?

️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).

? Free access to several training platforms

? Professional stability and career plans

? UST also, compensates referrals from which you could benefit when you refer professionals.

? The option to pick between 12 or 14 payments along the year.

? Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

? UST Club Platform discounts and gym Access discounts

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.