Support Agent - BR/LATAM

As a Support Agent, you'll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You'll manage a variety of administrative and operational tasks:

Internal & Cross-Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day-to-day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

Operational & Administrative Support:

• Assist with event setup and quality checks using internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

You'll work closely with our team spread across LATAM, Madrid and remotely, contributing to the smooth operation of some of Fever's most beloved scalable experiences.

Do you have experience in Slack?, Are you fluent in English & Portuguese? Do you enjoy structured work, cross-functional collaboration and solving operational puzzles? We're looking for a Support Agent to join our SSI team-working behind the scenes to bring magical experiences to life across the BR/LATAM region., * You speak English & Portuguese fluently. Spanish is a plus!

• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events, production or the music industry

We're Fever, the world's leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission. We're Hiring: Support Agent - SSI BR/LATAM (Remote, Full-Time | Based in Madrid)