Specialist Platform Experience

The Digital Partner Ecosystem (DPE) department focuses on engaging partners through digital marketing channels to enhance their use of our platform and foster business growth across all lifecycle stages. This directly contributes to our company's top-line results. The DPE department provides personalized commercial advice through scaled channels, inspires, educates, and informs partners via our platforms and channels, and offers self-support through our content.

The DPE teams focus on engaging with all accommodation partners globally, both existing and prospective, through various digital channels. This includes developing and executing digital strategies such as content marketing, product marketing, and go-to-market initiatives.

Role Overview

The Platform Experience Specialist is responsible for Platform Quality and will own the execution of digital projects, with a strong focus on testing for quality control according to team standards, and agreed upon acceptance criteria and deadlines. This role requires incredible attention to detail, a strong technical background, but also effective communication and stakeholder management skills to be able to work across teams of varied technical knowledge.

The key goal of the Platform Experience Specialist is to support the day to day backlog execution and share responsibility for testing new Partner Hub and Chatbot features, as well as A/B experiments, identifying and mitigating potential issues before deployment, ensuring a seamless user experience for our partners visiting the platform. The Platform Experience Specialist is also owner of bug triage routines and platform(s) documentation., Execution: Collaborate with members of the Platform Experience team and our Vendor developers to understand requirements and functionalities for projects and features, enabling you to:

• Review A/B tests in our tooling (AB Tasty) and perform thorough quality control checks before they are set live, including validating tracking, targeting, and expected user journeys.
• Test new features for our CMS (Drupal) as part of the QA and acceptance process, including regression testing, usability checks, and validation against business requirements.
• Monitor, triage, and resolve bugs including reproducing issues, assessing impact and priority, and coordinating fixes with Vendor(s) and internal teams.
• Assist in the continuous improvement of testing processes and strategies, including contributing to test plans, test cases, and best practices for defect prevention.

Stakeholder management:

• Highlight high-impact bugs and risks early, ensuring stakeholders understand potential impacts on partners and timelines.
• Participate in team meetings to present progress, discuss blockers, and both get and give support on issue resolution and delivery priorities.

Quality Assurance:

• Identify, document, and track platform issues and inconsistencies using our bug tracking system(s), ensuring clear steps to reproduce, expected vs actual behavior, impact assessment, and relevant logs/screenshots.
• Lead bug triage routines, helping to prioritize issues based on severity, frequency, and business impact.
• Follow through on bugs from discovery to closure, collaborating with developers, content creators, and (potentially other) stakeholders to ensure timely resolution and high-quality releases.
• Support the definition and refinement of acceptance criteria and automated testing flows..

Documentation:

• Maintain and update platform documentation to reflect changes to features, bug fixes, and new additions, ensuring information is accurate and easy to consume.
• Document known issues, workarounds, and resolutions to build a robust knowledge base that supports faster triage and improved partner experience.
• Contribute to internal guides and playbooks for testing, bug reporting, and troubleshooting to drive consistency and efficiency across the team.

Do you have experience in Web development?, Minimum 2 years of experience in digital/web development field, looking after delivery of features/products with a strong focus on quality control (ensuring products and services meet certain standards and specifications)

• Good understanding of content management systems (preferably Drupal)
• Familiarity with HTML and CSS is a plus
• Excellent oral and written communication skills
• Analytical thinking and a problem solving mindset
• A keen eye for detail is critical to identifying defects and ensuring compliance with standards
• Ability to manage multiple projects simultaneously and adjust priorities as needed
• Experience working in cross-functional teams to promote a culture of quality within the organization

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!, Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." Read all about Inclusion and the Employee Resource Groups (ERGs) at Booking.com here Career Development Opportunities * Learn more about Your Career Journey here. * Become a Mentee and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.