Junior Support Engineer (24/7)

An IT Support Engineer in a 24/7 shift system provides technical assistance and troubleshooting for hardware, software, and network issues both remotely and on-site. They diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations. Responsibilities include managing user accounts, and providing end-user support to minimize downtime and enhance productivity.

We're seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you'll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!

You'll have knowledge and experience of the following:

• Training in IT support (associate degree, Syntra, VDAB…) or proven experience in a similar role.
• You have a first experience in providing first-line IT support or you just finished an IT course/education.
• You have basic knowledge of:

• Hardware: Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals. Experience with installation, troubleshooting, and repairs is valuable.
• Operating Systems: Familiarity with common operating systems (Windows, macOS). Knowledge of basic commands, user management, file systems, and updates.
• Software: Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues.
• Networking: Basic understanding of networking concepts (e.g., IP addressing, routers, switches, Wi-Fi, LAN).

• Ability to communicate technical issues to non-technical users in a clear and friendly manner.
• Basic experience with service desk- and remote tools (e.g. ServiceNow, Jira).
• Certifications (optional but beneficial): CompTIA A+, Microsoft Certified: Fundamentals, Cisco Certified Network Associate (CCNA)
• Working hours: 24/7 shift system
• English, Dutch and French are required

Het materiaal (station, netwerkuitrusting, randapparatuur, ...) installeren en integreren in de productieomgeving De hard- en software configureren

Controleert en analyseert het verloop van de werken en de werking van systemen, netwerken, tools en randapparatuur

De gebruiker begeleiden bij het oplossen van problemen of van op afstand de controle nemen over het systeem

Een interventie uitvoeren: Vanop afstand

Gebruikers, klanten en diensten adviseren en hen technisch ondersteunen

Toezicht houden op de werking van specifieke exploitatiesystemen: Systemen

Een informaticapark opvolgen en beheren Informaticazalen organiseren

De middelen bepalen die nodig zijn om het probleem op te lossen en de oproep indien nodig bijsturen (onderhoud ter plaatse, gespecialiseerde technicus, ...)

Een hardware- of softwareprobleem vanop afstand diagnosticeren

Back-ups maken en terugzetten

Gegevens archiveren

Tickets beheren in een helpdesk systeem

Gebruikers ondersteunen vanop afstand

Basisonderhoud aan informaticamateriaal uitvoeren

Vakdocumentatie bijwerken

Een diagnose stellen van een storing

Toestellen of systemen configureren

Corrigerende maatregelen bepalen

Hardware installeren

Een softwarestructuur configureren

Technische ondersteuning verlenen

This is what you'll get from us

Doing what you love? It's not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you're also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That's why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that's in your backyard.

We offer a generous employee benefits package that includes:

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development

Can you picture it already? Access to cutting edge software. A variety of projects, national and international. A team that inspires you and then there is you in the centre of it all. That's what it's like working at Sopra Steria. On top of that, you'll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.