IT Manager

Build a Team Offer technical support to customers via phone, email, or in person Provide routine onsite visits to customers, as well as also dealing with onsite escalations End-to-end project delivery, providing solution implementation, project management and pre/post-project support Ensure all projects are delivered and installed within the timescales set. Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points). Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking. Assist with setting up and configuring computer systems. Conduct software troubleshooting and recommend solutions. Communicate effectively with customers to understand and address their technical concerns. Provide technical support where required (pre & post project) Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management. Carrying out site surveys and creating technical documentation. Collaborate with the IT support team on escalated more complex issues. Pre-sales support for Directors, communicating with new & existing customers. Proving a technical handover to the Service Desk.Desirable

5+ years proven experience in a customer facing technical support role within an established MSP. Excellent verbal and written communication and soft skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email. Microsoft 365 \ Teams \ Exchange \ SharePoint, Intune and Autopilot. VMWare ESX, vCenter and/or Hyper-V. Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec). LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA Certifications or a technical qualification in IT. Ability to write reports and technical documents. Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial. Exceptional attention to detail. Must have the resilience and ability to work under pressure. Must have the ability to work alone, and as a member of the teamINDIT

22+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) 10% Matched Pension Contribution Career Development Cycle Scheme Car Parking

Primary Purpose

Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team.

The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth

operation of computer systems, software, and hardware. This role will be a full-time position based out of our

Silchester office with around 60% of your time spent onsite at customer sites. (majority within a 50-mile radius of

Silchester)

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.