Data Engineer

Revoco Ltd

Bradford, United Kingdom

4 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Bradford, United Kingdom

Tech stack

Microsoft Windows

JIRA

Azure

Bash

Linux

Python

Oracle Applications

SQL Databases

Datadog

Scripting (Bash/Python/Go/Ruby)

System Availability

Splunk

ServiceNow

Databricks

Job description

L3 Technical Support Engineer | SQL | Data Platform | Azure | Databricks | ServiceNow, Resolve complex technical issues escalated from L2 support across retail systems (POS, inventory, CRM, e-commerce) Work collaboratively with development, QA, and engineering teams to diagnose and resolve platform issues Mentor and support L1 and L2 technical teams Participate in 24/7 on-call rotations for critical incident response Ensure stability, high availability, and performance of core retail systems

Requirements

5+ years' experience in technical support, including at least 2 years in an L3 role

Strong knowledge of retail systems architecture (POS, ERP, CRM, payment gateways)

Proficiency in:

Database management: SQL, Oracle
Scripting: Python, Bash
System administration: Linux/Windows

Experience working with Azure

Familiarity with ITIL frameworks and incident management tools (ServiceNow, JIRA)

Experience with monitoring tools such as Azure Monitor, Splunk, or Datadog

Strong communication skills and experience in customer-facing environments, If you're passionate about technical problem-solving and are looking to grow within a forward-thinking organisation, we'd love to hear from you.

Benefits & conditions

An excellent opportunity has arisen with a global organisation recognised for its expertise in data, AI, and technology-driven transformation. This company partners with major enterprises to modernise operations, optimise performance, and unlock new growth through innovation. We are now seeking an experienced L3 Technical Support Engineer to take ownership of complex technical issues across high-availability retail systems, including POS, e-commerce data platforms, and backend integrations. This role involves close collaboration with product and engineering teams and will play a key part in ensuring the stability and performance of mission-critical retail environments. Hybrid (Leeds-based, 2-3 days onsite) Permanent Highly Competitive Salary + Bonus & Benefits, *

Highly competitive salary

Annual performance bonus

Private healthcare

Pension scheme