IT Support Analyst

Office 365, Windows, Intune, M365, Active Directory, VPN, MDM, WiFi, Printer

The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations.

The On-site IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70-100 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time., User Support (1st / 2nd Line)

• Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers)
• Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking
• Support remote/home workers, including VPN and connectivity issues
• Escalate more complex issues where appropriate, while owning them through to resolution

Microsoft 365 & Endpoint Management

• Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions)
• Build and deploy devices using Intune/Autopilot (or similar)
• Maintain accurate records of devices, licenses, and user access
• Help enforce basic IT policies and standards (passwords, access, security best practice)

Hardware, Phones & Site Infrastructure

• Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.)
• Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting
• Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks)
• Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only)

Onboarding / Offboarding & Admin

• Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers
• Keep documentation, asset lists, and simple process guides up to date
• Identify recurring issues and propose practical improvements to reduce repeat incidents

Projects & Development Exposure (Desirable / Growth Area)

• Support small IT projects (rollouts, upgrades, process improvements)
• Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work
• Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential)

• Solid 1st/2nd line support experience in a Windows environment
• Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues
• Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics)
• Strong people skills - able to support everyone from drivers to directors with patience and clear communication
• Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting)
• Comfortable working largely on your own on-site and taking ownership of your workload
• Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings)

Desirable

• Experience with Intune, Autopilot, or similar endpoint management tools
• Exposure to SQL (e.g. Postgres or other relational databases)
• Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.)
• Experience in an SME environment where you've had to be a true all-rounder
• Exposure to CCTV, access control, or other site-based IT systems

• Competitive base salary & benefits
• Opportunity to take real ownership of the IT support function on-site
• Varied, non-boring role with a mix of day-to-day support and longer-term improvements
• Scope to grow into more project and development work if that interests you
• Competitive salary (dependent on experience) and the chance to shape the role as we grow

If you're a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we'd like to hear from you.