Junior IT Support Specialist

Providing first-line IT support to local and global users across hardware, software, and network issues * Responding to support requests via phone, email, helpdesk tickets, and in person * Diagnosing and troubleshooting IT and network issues in both office and production environments * Setting up, configuring, and maintaining computers, phones, printers, and other IT equipment * Logging issues, resolutions, and ongoing problems accurately within the helpdesk system * Escalating complex or unresolved issues to senior IT support or development teams * Communicating clearly and confidently with non-technical users * Creating and maintaining knowledge base articles and support documentation * Supporting continuous improvement initiatives within IT support processes

This role is ideal for a recent apprentice, graduate, or someone with practical IT support experience who is eager to develop their skills in a collaborative environment., Previous experience in a customer support or IT helpdesk role (apprenticeships and work experience placements welcome) * A solid understanding of operating systems, software applications, and troubleshooting techniques * Basic knowledge of Active Directory, DNS, DHCP, and Group Policies * Fundamental networking knowledge, including IP addressing, LAN, Wi-Fi, VPN, and VLANs * Strong communication skills with the ability to identify root causes and explain solutions clearly * English and Maths GCSE (Grade 5 or above) * Ability to work independently while managing priorities effectively * Strong organisational skills and attention to detail * A proactive mindset with an interest in improving IT systems and processes * Valid driving or bike licence and access to own transport, If you're enthusiastic about IT, enjoy problem-solving, and want to build a long-term career in technology, this role offers the perfect next step!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.