Product Support Engineer

As a Product Support Engineer/Technician you will be handling the support level 1 and level 2 requests around the Nexthink solution and its different components. You will be based in our branch office in Madrid having a hybrid model (3 days per week going to the office) and you will report to the Service Delivery Manager - EMEA., * Level 1 and Level 2 support for customers and partners all around the world

• Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
• Constant tracking of every request from the beginning until its resolution
• Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic
• Update, maintain and enhance the knowledge base

The candidate must have a previous experience in technical support and should be willing to work in team, while also being autonomous, be ready to learn and open to feedbacks coming from his peers and superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for., At least four years of technical support experience

• Excellent written and verbal communication skills in English
• Consolidated experience in troubleshooting Linux server-side applications
• Good knowledge of Windows OS
• Good understanding of cloud technologies such as Azure or AWS, Microservices is a plus
• Consolidated experience in virtualization, systems and network administration
• Very strong orientation towards customer service
• Curiosity and strong attention to details

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.
• Beautiful office, conveniently located next to the Prilly-Malley train station
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
• Free access to a fitness centre inside the building.
• Reimbursement of the half-fare travel card for public transport.
• Reimbursement up to 50% of the cost of French classes.
• Fresh fruit, cookies, and soft drinks as well.
• Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE.