Implementation Manager

We are looking for a driven Implementation Lead who organizes the onboarding of our digital employees at clients in a structured, planned, and positive manner. You excel in project management and enjoy meeting your own set deadlines. Ideally, you prefer to do this in collaboration with both your colleagues at Freeday and stakeholders at our clients.

You are the central link for the implementation of our solutions at the client. Your focus lies in:

Ownership:

You take the lead in the implementation process at the client, from A to Z. For this, you collaborate with all stakeholders to determine and achieve important milestones and and you're not afraid to hold someone to their responsibilities. Additionally, you define technical and process requirements to ensure the smooth onboarding of our digital employees.

Planning and prioritizing:

You establish an ambitious plan with tight deadlines. Oh, and you love meeting those deadlines. Furthermore, you are able to prioritize based on impact - "nice to haves" don't easily pass by you. You bring your stakeholders along by always having a clear understanding of the impact on the client, the goal, and the scope.

Stakeholder management:

Stakeholders, they've come up a few times. You have a flawless overview of your involved parties and stakeholders. You flexibly switch between operational and management levels, coordinating the project team at the client. As an expert consultant throughout the entire implementation, you turn the onboarding of our digital employees into a celebration!

What energizes you?

• Happy Clients
• Setting, achieving, and celebrating milestones
• Removing resistance and turning it into enthusiasm
• Understanding in detail the problem you solve for the client - and then solving it precisely
• Collaborating with an incredibly diverse stakeholder field at our client - from operational to development and management
• Building and contributing to one of the most innovative and relevant scale-ups for the future

Our Culture:

We value you as a person, a part of our A(i) team, not just for the work you do. Because we are a scale up company, we need you to be flexible and take ownership. You feel comfortable working in an ambitious environment with people who have values such as:

• Deliver value fast and consistently
• Foster a fun and collaborative environment
• Dare to take risks and move quickly
• Prove our value to customers
• Being hungry to do the extra mile
• Build trust with others and prioritize progress
• Embrace innovation and tackle unprecedented challenges
• Respect others and thrive on helping them grow

• 2 to 4 years of experience in a project-based role, such as an account manager, product owner, or implementation manager
• Ability to set clear priorities and communicate them effectively
• Ability to simplify complex processes
• You are customer-oriented and have a positive/solution-oriented attitude
• You can translate strategy into pragmatic and practical solutions
• Experience with Agile work methods, excellent at prioritizing, and capable of achieving ambitious milestones
• Affinity with modern technologies such as Robotic Process Automation, Conversational Automation, Machine Learning, and Artificial Intelligence
• Ability to handle stress - structure is second nature to you, allowing you to maintain an overview at all times
• Familiarity with the Google Cloud environment
• Fluency in both Dutch and English

As a GenAI company, Freeday aims to become the largest digital workforce employer in the world and give everyone Free on Friday. We help clients with a fresh honest view, disruptive technologies, and a large dose of energy. We do this by building a team of digital employees who excel at repetitive tasks. We build this on a platform that allows us to scale these solutions easily, allowing us to deliver value fast! Thereby freeing us humans to create, collaborate and solve more complex problems and focus our attention on the more interesting and rewarding part of our, At Freeday we have the ambition, knowledge, and experience to do things smarter and better than others Why Freeday? We are a Rotterdam-based tech scale-up with big ambitions and a high-performing team. We prefer working together at the office, because good ideas rarely come from endless meetings but often start at the coffee machine or in front of a whiteboard. At Freeday, you ll find people who want to build something meaningful. No big egos. No corporate nonsense. Just a curious group of people using AI to solve real problems and learning every day how to get better at it. What you ll get from us * A role with real influence, where you can make a visible difference * A team full of smart and driven people * A solid salary, pension plan, laptop and travel allowance * An office just 5 minutes from Rotterdam Central * Space to grow, experiment and make mistakes (because that s how you learn) * Regular drinks, fun team activities and plenty of laughs along the way