Junior IT Support Engineer

The role We're looking for a Junior IT Support Engineer to support our internal office IT day-to-day, while gaining exposure to our MSP client environments. You'll enjoy solving problems properly, learning fast, and improving how support is delivered. Alongside IT, you'll also get hands-on with our telecoms operation, supporting device provisioning, technical validation, and assisting with server builds. This is a great role for someone who wants a long-term career in IT and managed services, and is keen to grow into a more senior support or project role over time.

What you'll be doing Office IT support (core focus)

• Provide first-line and second-line support to office users (deskside, remote, tickets)

• Set up, image and deploy laptops/desktops and mobile devices (Windows and macOS)

• Support Microsoft 365 and Google Workspace basics: user setup, password resets, MFA support, mailbox issues, Teams/Meet and SharePoint/Drive support

• Help with day-to-day endpoint tasks (device enrolment, patching checks, security agent status, troubleshooting)

• Maintain tidy asset records, stock levels, warranty returns, and clear ticket notes

• Write and improve simple KB articles and "how-to" guides for common issues

Exposure to MSP support *

• Assist senior engineers with client tickets, escalations and routine maintenance tasks

• Learn how to work across multiple customer environments safely and consistently

• Support monitoring and basic remediation via RMM tools (guided at first, increasing ownership over time)

• Shadow service reviews and learn how we report on risk, security and improvements

Telecoms exposure (devices, builds, validation)

• Provision and support end-user telecoms devices (desk phones, headsets, softphone apps, mobile clients)

• Assist with technical validation tasks before go-live (connectivity checks, basic call testing, configs)

• Help with server build preparation tasks and structured checklists (racking, patching, labelling, baseline setup)

• Maintain accurate build notes and provisioning records

Do you have experience in macOS?, *Strong desire to build a career in IT/MSP (you enjoy learning and stick with problems)

*Good foundational technical skills across Windows (10/11) and general troubleshooting

*Confidence speaking with users and explaining fixes in plain English

*Some exposure to Microsoft 365 and/or Google Workspace (admin basics, mail, collaboration tools, MFA support)

• Basic networking understanding (IP addressing, DHCP, DNS basics, Wi-Fi fundamentals)

• Strong attention to detail: documentation, asset records, following checklists

• Positive, reliable attitude and willingness to get stuck in

Desirable

• 6-18 months in a support role (internal IT, helpdesk, MSP, or apprenticeship)

• Any exposure to: Intune, Entra ID, AD, Group Policy, Google Admin, Acronis, RMM tools, ticket systems

*Interest in telecoms/VoIP, device provisioning, or structured build work

• Basic PowerShell curiosity (even if it's just small scripts)

*Any relevant certification progress (CompTIA A+/Network+, Microsoft fundamentals, Google fundamentals, etc.)