IT Service Desk - 2nd Line

Hays plc

York, United Kingdom

4 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 52K

York, United Kingdom

Microsoft Active Directory

Apple Mac Systems

JIRA

Configuration Management Databases

Issue Tracking Systems

System Center Configuration Manager

Networking Basics

Remote Access Technology

Remote Desktop Services

Software Deployment

TeamViewer

Tablet Computers

Laptops

Operational Systems

Looking for an immediately available 2nd Line IT Support Contractor who can commit to working 5 days per week in our client's York office.

2nd-line IT support experience
PC/Workstation deployment and imaging (Windows 10/11, macOS)
Operating system installation and configuration
Hardware troubleshooting: desktops, laptops, monitors, docking stations, printers
Peripheral setup and configuration (monitors, keyboards/mice)
Basic networking: LAN/Wi-Fi troubleshooting, Active Directory
Remote access tools: TeamViewer, Microsoft Remote Desktop
Software deployment/imaging tools: SCCM, JAMF
Ticketing systems: Jira Service Management
Asset management/inventory tracking (CMDB, SCCM, JAMF)
End-user support and documentation, with strong communication and time management skills
Mobile device configuration/management: iPads, tablets, smartphones (optional but desirable)