IT Technical Support L2

• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, mobile devices)
• Installation of spare parts and configuration of laptops, desktops and tablets
• Organising, analysing and handling of tickets in the company computing system.
• Preparing new and repaired hardware
• Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
• Escalating any potential customer SLA impacts the relevant teams.
• Staging laptops and PC's with pre-defined builds
• General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
• 6S Implementation and ongoing maintenance into the workshop
• Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.

• Excellent administration and communication skills, both written and oral
• Previous knowledge of Microsoft applications
• Has held or able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc.
• Previous experience of supporting mobile devices and hand-held devices
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Previous experience working in a corporate IT environment is an asset.
• Excellent time management and organisational skills
• Previous experience of Enterprise maintenance.
• Able to adapt, grow and self-educate at a pace to meet the ever-demanding needs of the service.

Rate£15.48/Hr basic via PAYE£17.58/Hr Premium via PAYE£ 20.09/Hr through UMB LocationHatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) 37.5 Hours per week Competitive salary (TBC) Contract 5 month contract Timings: Monday - Friday working hours 7:00 - 15:00