Apple Mac Specialist - Apple Mac Engineer

Devonshire Hayes

Charing Cross, United Kingdom

8 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

£ 85K

Job location

Charing Cross, United Kingdom

Tech stack

Macintosh Computers

Apple Mac Systems

Dynamic Host Configuration Protocol

DNS

Issue Tracking Systems

Network Security

Wi-Fi Technology

Network Routers

Connectivity Problems

Office365

Peripherals

Adobe

Job description

If you are an experienced Apple Mac Support Engineer or Apple Mac Specialist with excellent communication skills and a proven track record of assisting customers with high level Mac & Jamf support, we'd like to discuss a contract with you.

Please note this role requires onsite attendance five days per week in London and has been deemed outside IR35.

Provide technical support for Apple devices and software, resolving complex issues related to macOS, hardware, networks, and peripherals. Maintain troubleshooting documentation, mentor & train staff, and ensure effective service management using incident tracking tools. Offer suggestions to enhance Apple based technology and services.

Collaborate with teams to improve support delivery while staying updated on product features and security.

Requirements

Hands-on experience with Apple hardware and macOS in a corporate setting
Proficiency with device management platforms such as JAMF and Apple Business Manager
Ability to troubleshoot systems, software, and connectivity problems
Experience with directory services and network security
Strong communication skills and leadership confidence
Apple certifications (ACSP, ACTC) preferred
Office365, Adobe, Jamf, DHCP, DNS, WiFi, Printers, routers & switches

Skills