It Support Analyst
Role details
Job location
Tech stack
Job description
Our client is a well-established MSP and IT consultancy with over 20 years' experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services - from day-to-day support to strategic cloud and infrastructure solutions. Due to continued growth, they're now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role - and with their brand-new, modern (and frankly phenomenal) offices, you'll forget hybrid and remote working ever existed. It's a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work., * Provide 1st and 2nd line support to a wide-ranging client base
- Diagnose and resolve hardware, software, and network issues
- Support and configure VoIP systems, mobile devices, and user accounts
- Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls)
- Assist with onboarding and infrastructure projects
- Travel to local client sites when required
Requirements
£35,000 - £50,000 DOE | MSP background essential, * Proven experience in an MSP (Managed Service Provider) environment
- Full UK driving licence and access to a car
- Comfortable being on-site full-time, * Strong knowledge of Windows Server, Active Directory, and Group Policy
- Experience supporting Microsoft 365, SharePoint, and Azure
- Solid understanding of VPNs, networking, and cybersecurity best practices
- Familiarity with ConnectWise (Automate and/or manage) is a bonus
- Excellent troubleshooting and communication skills
- Confident in client-facing settings Why Apply? This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You'll be part of a team that takes pride in what they do - and backs each other to deliver great service, every time. If this sounds like your next step, we'd love to hear from you
