Support Analyst

• Resolution of production incidents throughout the incident management process.
• Contribute as subject matter expert to: prioritization, investigation and root cause analysis.
• Maintain excellent relationships and communication with stakeholders, other IT teams, and business areas.
• Participation to elaboration of disaster recovery plans/documentation for applications and to execution of Disaster Recovery Tests.
• The candidate might be required to work early/late shifts include special presence for day-off, and periodically work on a on call support basis.

Do you have experience in SQL?, Do you have a High school diploma or GED?, + 2 to 5 years of experience in a similar IT support role, ideally as a Level 2 support technician or analyst

• Previous experience in a banking or financial environment is a significant advantage

• Technical Skills :

• Developper / technical background is an advantage
• SQL skills
• Ticketing tools (Titan, JIRA)

• Languages : French, English
• Personal skills:

• Excellent communication
• Problem solving
• Customer-oriented mindset
• Stress and priority management
• Adaptability
• Others Swiss Residence: Mandatory Core Competencies : Adherence to the company's values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives