NOC Manager

Team Leadership & People Management

• Set leadership standards and accountability frameworks for NOC management and technical leads.
• Design and evolve the NOC operating model, including tiering strategy, escalation paths and coverage hours.
• Define capability standards, role profiles and hiring strategy aligned with future state operations.
• Conduct regular performance reviews, 1:1s, and goal setting aligned with business priorities.
• Foster a high-performance, collaborative, and learning-oriented culture.
• Lead change management initiatives related to tool, structure, operating procedures or staff structure.

Operational Management

• Define and own the NOC service strategy, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly.
• Manage and report on SLA adherence, escalations, and ticket backlog.
• Establish governance frameworks for incident response, change control, and communications across the organisation
• Analyse incident trends and drive root cause analysis and long-term remediation.
• Translate business risk, regulatory requirements and customer impact into operational priorities and controls.

Collaboration & Escalation

• Act as the senior escalation owner for major incidents during and outside business hours as needed.
• Collaborate with infrastructure, cloud, and security teams to maintain service uptime and operational resilience.
• Partner with senior leaders in Engineering, Security and Product to share reliability and availability.
• Influence roadmap decisions by providing operational insight and data driven recommendations.

Tools & Reporting

• Oversee effective use of monitoring tools, ticketing systems (e.g. Jira, ServiceNow, Zendesk), and dashboards.
• Generate and present weekly/monthly KPIs covering incident response, MTTR, system health, and team performance.
• Identify and implement improvements through automation, process optimisation, or technology upgrades.
• Use data to justify investment, tooling changes or organisational redesign
• Establish continuous improvement frameworks (OKR's, maturity models, service reviews)

Do you have experience in VMware?, * Proven experience managing a Network Operations or Technical Support team in a 24/7 environment.

• Strong technical background in networking, infrastructure operations, or cloud services.
• Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols.
• Experience building or transforming a NOC or operations function at scale.
• Strong background in operational strategy, service design and reliability engineering principles.
• Demonstrated ability to lead, develop, and retain engineering talent.
• Experience with monitoring platforms (e.g. Nagios, Zabbix, SolarWinds, Prometheus) and ticketing tools.
• Excellent communication, time management, and decision-making skills.

Desirable

• Background in the fintech or high-frequency trading sector.
• ITIL or other service management certifications.
• Experience with ISO27001, SOC2, or other regulatory/operational frameworks.
• Exposure to hybrid cloud environments (AWS, Azure, VMware, etc.).

Compensation & Benefits

• A competitive salary.
• A unique and highly rewarding Share Options scheme.
• Highly competitive pension scheme.
• EV salary exchange scheme.
• Life assurance cover.
• Investment in Training.
• Private Health Insurance.

Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience. Founded in 2011, Beeks Group is listed on the London Stock Exchange (LSE: BKS) and has enjoyed continued growth each year. Beeks Group now employs over 100 team members across the globe and have an international network of over thirty data centres. We have a fantastic opportunity for a NOC Manager to join us at our unique Head Office in Renfrew which includes our state-of-the-art gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind.