IT Support Technician

Join us in our team, as a Support Technician where you will work from our offices in Ipswich and Chipping Ongar. This position is integral to our Operation Team, offering first contact technical support. If you have a keen interest in expanding your IT expertise, especially in market-leading solutions from Google and Microsoft, this is the perfect role for you.

The role promises variety and an opportunity to build enduring relationships with both our esteemed customers and colleagues. To support your growth in this role, we offer comprehensive training that aligns with your personal development plan, all expenses borne by us., If you are enthusiastic about joining a progressive company that's at the forefront of cloud solutions, we encourage you to get in touch. We're eager to welcome a solution-oriented and articulate IT Technician who can multitask efficiently and offers consistent support to our clients.

Do you have a valid Driving Licence license?, Do you have experience in Software troubleshooting?, Do you have a High school diploma or GED?, If you possess a diverse set of technical skills, can think on your feet, communicate effectively, and derive satisfaction from exceeding customer expectations, you may be who we're looking for., * Minimum of 2 years providing 1st line support.

• Proficient with ITIL service desks for support ticket management.
• Familiarity with Windows Server, including AD, GPO, DNS, DHCP.
• Hands-on experience with client devices (Windows, Apple, and ChromeOS).
• Understanding of network infrastructure (LAN, WAN, Wi-Fi).
• Competency in managing Cloud Platforms (Google Workspace, Microsoft 365).
• Skill in troubleshooting software/hardware issues.

Personal Qualities:

• Team player.
• Commitment to exceptional customer service.
• Analytical and problem-solving mindset.
• Stellar communication, documentation, and interpersonal skills.
• Organised and goal-oriented.
• Open to change and quick adaptation.
• Eager for continual learning and development within Levett Consultancy.

Desirable Qualifications:

• CompTIA A+
• CompTIA Network+, * A-Level or equivalent (required)

Experience:

• IT Technical support: 2 years (required)
• IT Customer service: 2 years (required)

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Free parking
• On-site parking
• Referral programme

Levett Consultancy is a dynamic SME renowned for leading digital transformation using cloud technology. We are dedicated professionals passionate about building long-term partnerships, empowering organisations through exceptional IT solutions that drive results. Our culture, built on collaboration, innovation, and a pursuit of excellence, is guided by our core principle: "Keeping Technology Simple." As a distinguished Microsoft Partner and Google Partner, we offer unmatched solutions in the digital space.