IT Support Analyst

We're looking for an experienced IT Support Analyst to join a dynamic IT team. This is a hands-on technical role where you'll be the go-to person for resolving complex IT challenges while helping shape the technology landscape.

Based in Letchworth with the opportunity for hybrid working: 2-3 days per week working from home.

What You'll Be Doing

• Provide 1st/2nd/3rd line support across hardware, software, and network issues
• Manage and update our ticketing system, maintaining ITIL best practices
• Lead and support IT projects from conception to delivery
• Configure and deploy new devices, including laptops, mobile devices, and tablets
• Drive cyber security awareness and training initiatives across the organisation
• Administer Azure AD, Microsoft Exchange, and SharePoint environments
• Create and distribute application packages via InTune
• Mentor junior team members and contribute to knowledge sharing
• Provide executive-level support for board meetings and senior leadership

• 3-5 years' proven experience in an IT support role
• Strong technical knowledge of Office 365, Windows 11, Microsoft InTune, Active Directory/Azure AD
• Experience with MS Defender, SharePoint, Exchange, and mobile technologies (iOS & Android)
• Microsoft certifications (or similar) would be advantageous
• Excellent problem-solving skills with the ability to communicate technical concepts to non-technical users
• Self-motivated with strong prioritisation skills and attention to detail
• A proactive, can-do attitude with a genuine passion for delivering exceptional service