Digital Insight Analyst

You will enjoy partnering with business stakeholders to design & embed innovative solutions and generate high-impact, actionable customer insights & recommendations for real-world problems.

A bit about the job:

Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes.

This role exists to help Aviva improve key digital journeys and funnels by making data clear, trusted, and actionable. The right person will be able to deliver high quality analytics, understand customer behaviour and help deliver our Aviva ambition. Working closely with product, optimisation, and tagging teams, you'll monitor performance, identify opportunities, and influence decisions. You'll be accountable for delivering reliable dashboards, meaningful insight, and analysis that improves conversion and customer experience.

• Educated to degree or post-graduate level in a numerate or business-oriented subject, or able to demonstrate equivalent knowledge through industry experience.
• Have a working understanding of SQL, web analytics platforms (e.g Adobe Analytics, GA4) and proven ability to manipulate large datasets for analysis.
• Experience translating data into clear, actionable insights using Excel and PowerPoint for storytelling that drives decisions.
• Is passionate about using customer data & advanced analytics expertise with proven experience to help businesses understand customer behaviour and take action.
• A positive, can-do attitude and a proactive approach; a great team player.

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.