IT Workplace & Support Specialist

We are transitioning from traditional IT support to a Digital Employee Experience (DEX) model. In this role, you aren't just "fixing things" - you are the face of technology for our Zürich offices. You will ensure our team stays productive by managing automated workflows, championing AI tools like Microsoft Copilot, and maintaining a high-performance hardware ecosystem.

• Serve as the primary onsite expert for the Microsoft 365 ecosystem, with a focus on collaborative platforms (Teams/SharePoint) and AI productivity tools (Copilot).
• Act as a "Productivity Coach", guiding colleagues on how to leverage new M365 features and AI prompts to automate their daily tasks.
• Resolve high-touch incidents that bypass our automated self-service layers, ensuring a "white-glove" experience for complex issues.

Automated Device & Lifecycle Management

• Manage the full hardware lifecycle (Laptops, Mobile, AV) using Microsoft Intune and Autopilot for zero-touch deployment.
• Monitor device health and security compliance through real-time dashboards; proactively replace aging hardware before it fails.
• Coordinate with vendors for high-tier repairs, ensuring minimal downtime through a "hot-swap" inventory strategy.

Identity & Security Governance

• Oversee Entra ID (formerly Azure AD) workflows for seamless onboarding/offboarding.
• Maintain "Least Privilege" access standards while ensuring users have the digital tools they need from Day 1.
• Partner with the IT Business Partner to audit and refine our security posture and M365 governance.

Documentation & Knowledge Engineering

• Maintain a dynamic, AI-searchable Knowledge Base for both internal IT and end-user self-service.
• Document "standard operating procedures" (SOPs) for local Zürich infrastructure (Networking, AV, Meeting Rooms).

Do you have experience in Windows?, * Education: Completed Swiss vocational training Informatiker/in EFZ (Systemtechnik/Plattformentwicklung) or equivalent.

• Experience: 2+ years in an ICT Support or Workplace Engineering role within a professional services environment
• Expertise: Windows 11, Microsoft 365 Admin Center, and Teams.
• Proficiency: Microsoft Intune (Endpoint Manager) and Entra ID
• Interest in or experience with Microsoft Copilot and AI-assisted troubleshooting.
• High emotional intelligence, a "service-first" mindset, and the ability to explain complex tech in simple terms.
• English, Professional Working Proficiency is required. German/Swiss German is an advantage for local vendor coordination.

We offer an exciting position at Energy Infrastructure Partners (EIP), an investment boutique specialized in private equity investments in the energy infrastructure sector, from wind farms to electricity grids. EIP is growing rapidly and looking for new talent to support with expanding its focus to global investment activities. With EIP you will enjoy working in an empowering environment based on the latest available technology.