Technical Lead Infrastructure

This role requires a self-motivated individual with a passion for technology and a commitment to delivering exceptional service to our colleagues and clients. As a key team member of Group IT team, the role holder's key duties will be:

· Infrastructure Management: Work with our private cloud partner to ensure the Cloud infrastructure is running optimally for our users as well as ensuring the security and connectivity are maintained to agreed SLA's.

o Private Cloud Applications and services include (but not limited to):

· Private Cloud Data Centre - Hosted Servers and Subscriptions

· SQL Server \ Dynamics AX 2012

· Citrix

· Data Transformation\Reporting Tools (i.e. Atlas, Time Xtender, Medius)

· Auxiliary Applications (i.e. LM Prog & Quality Work Bench)

o Connectivity - VPN, Leased lines, SD Wan & Firewalls

· Service Management: Monitor and manage Incident and Request queues for our Cloud Partner to ensure progress is made.

· Continuous Improvement Planning: Work with Group IT Manager to plan and implement roadmap for continuous improvement and future projects.

· Business Continuity (BCP) and Disaster Recovery (DR) Planning: Involvement in development of BCP and DR strategies, including running Business Impact Analysis (BIA) for our private cloud services & applications. Ensure Business Continuity and Disaster Recovery plans are being complied with (e.g. Backup strategy is adhered too, backups are tested etc.) so that we can hit both Recovery Time and Recovery Point Objectives.

· Troubleshoot and resolve IT issues: Provide support for hardware, software, and network issues via the departments service desk.

· User support: Assist users with IT-related problems, answering queries, and providing training where necessary.

· System maintenance: Perform and monitor updates, backups, and preventive maintenance on all IT systems.

· Security: Contribute to the implementation and monitoring of security measures to safeguard organisational data.

· Project involvement: Participate in IT projects, including system upgrades, migrations, and installations.

· Vendor liaison: Work with third-party vendors to ensure timely resolution of issues and successful implementation of new systems.

Reports To: Group IT Manager

Do you have experience in Windows?, Do you have a Bachelor's degree?, · Customer-focused: Ability to work well with users at all levels of the organisation.

· Detail-oriented: Meticulous attention to detail in documentation and troubleshooting.

· Adaptable: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

· Team player: Willingness to collaborate and share knowledge with the team.

Qualifications & Skills needed:

· Minimum of 4 years of experience in IT support or a similar role.

· Advanced firewalls

· Citrix

· Microsoft Dynamics AX

· Proficiency in Windows desktop and server operating systems.

· Demonstratable ability to manage objects within Entra ID, Exchange Online and MS365 Admin centre.

· Knowledge of networking protocols and hardware (Wired & Wireless).

· Experience with virtualisation technologies.

· Familiarity with cloud services (e.g., AWS, Azure).

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

Qualifications & Skills - preferred:

· Bachelor's degree in computer science, Information Technology, or a related field.

· Microsoft Certified: Security, Compliance, and Identity Fundamentals

· Microsoft Certified: Azure Administrator Associate

· Cisco Certified: CCNA

· Palo Alto Networks Certified Network Security Administrator (PCNSA)

· Fortinet NSE (Network Security Expert) Certification

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Store discount

Sofa Brands International is a market leader, with a turnover of close to £60m, and home to five unique sofa brands: Duresta, Parker Knoll, G Plan, Collins & Hayes, The Lounge Co. Our range of contemporary and classic styles reflect the individual needs and lifestyles of our customers and can be found in 600 retail outlets across the UK. Sofa Brands International has a collective heritage of over 500 years' experience in the industry. With a wealth of design, manufacturing, sales, and marketing talent, we are a force to be reckoned with when it comes to British-made, handcrafted furniture. At the heart of the group lies great British design and craftsmanship. Every piece of furniture from SBI's six brands is made by hand in purpose-built factories in Nottinghamshire and Wiltshire. The group excels in combining the best of traditional furniture making methods with cutting-edge techniques. At Sofa Brands International, we work hard to offer the best in the industry and we're the largest manufacturer of quality sofas in UK. Our employees are the lifeblood of SBI; the group currently employs 450 people in the UK., At Sofa Brands International, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our people, our customers, and our wider community that we live in.