Group IT Support Administrator

Service Desk administration: Ensure the departments Service Desk is up to date, drive continuous improvement for processes within the service desk and lead weekly Service Desk review meetings to confirm state of all tickets is accurate and SLA's are being met.

Troubleshoot and resolve IT issues: Provide support for hardware, software, and network issues.

User support: Assist users with IT-related problems, answering queries, and providing training where necessary.

Documentation: Maintain accurate records of IT assets and Users. Provide accurate user work instructions and IT technical documentation for incidents, problems or projects completed. Produce KPI reports for both Service Desk and Asset databases.

System maintenance: Perform and monitor updates, backups, and preventive maintenance on all IT systems.

Security: Contribute to the implementation and monitoring of security measures to safeguard organizational data.

Project involvement: Participate in IT projects, including system upgrades, migrations, and installations.

Vendor liaison: Work with third-party vendors to ensure timely resolution of issues and successful implementation of new systems.

Do you have experience in Windows?, This role requires a self-motivated individual with a passion for technology and a commitment to delivering exceptional service to our colleagues and clients., * Customer-focused: Ability to work well with users at all levels of the organisation.

• Detail-oriented: Meticulous attention to detail in documentation and troubleshooting.
• Adaptable: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Team player: Willingness to collaborate and share knowledge with the team.

QUALIFICATIONS & SKILLS NEEDED:

• Minimum of 2 years of experience in IT support or similar role.
• Proficiency in Windows desktop and server operating systems.
• Demonstratable ability to manage objects within Entra ID, Exchange Online and MS365 Admin centre.
• Knowledge of networking protocols and hardware (Wired & Wireless).
• Experience with virtualization technologies.
• Familiarity with cloud services (e.g., AWS, Azure).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

QUALIFICATIONS & SKILLS - PREFERRED:

• Higher National Diploma in Information Technology, or a related field.
• CompTIA: A+, Network+ and Security+ certification
• Microsoft Certified: Windows Fundamentals (MTA)

Pulled from the full job description

• Employee discount
• Sick pay
• Bereavement leave
• Life insurance
• Free parking
• Store discount
• Company pension, Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Store discount

Work authorisation:

• United Kingdom (required)

Sofa Brand International is a market leader, with a turnover of close to £60m, and home to five unique sofa brands: Duresta, Parker Knoll, G Plan, Collins & Hayes, The Lounge Co. Our range of contemporary and classic styles reflect the individual needs and lifestyles of our customers and can be found in 600 retail outlets across the UK. Sofa Brands International has a collective heritage of over 500 years' experience in the industry. With a wealth of design, manufacturing, sales, and marketing talent, we are a force to be reckoned with when it comes to British-made, handcrafted furniture. At the heart of the group lies great British design and craftsmanship. Every piece of furniture from SBI's six brands is made by hand in purpose-built factories in Nottinghamshire and Wiltshire. The Group excels in combining the best of traditional furniture making methods with cutting-edge techniques. At Sofa Brands International, we work hard to offer the best in the industry and we're the largest manufacturer of quality sofas in UK. Our employees are the lifeblood of SBI; the group currently employs 450 people in the UK.