PostgreSQL resource

A resource augmentation opportunity to work directly for client in a technical capacity in tthe ETS area of the client Support Account. Support coverage is required to provide the client with 1 additional FTE to resource to act as a primary liaison for all Platform Support Requirements for Supply Chain and Digital Operations in the UK., * Provide IT operational support for Incident Management, Change Management, RITMs and Problem Management only through ServiceNow/ client approved ticketing platform.

• Partner with the client to update documentation using the client Standard Documentation process - to define standard operating processes for incidents /break fix resolution.
• Report status and metrics if requested in the client format.
• Execute and manage the installation of applications on the non-production and production environments.
• Work in coordination with the clients infrastructure suppliers (Corporate or third party) as requested in writing, for specific database/specific technology requests, relating to cases and/or applications in scope.
• Perform application and process improvement; documentation; performance tuning; and technical strategy investigation upon request.

Problem Management: Track, record, and process recurring tickets.

• Report automation opportunities for manual support tasks to client leadership. Execution of the automation activity will be prioritized and approved by the client.
• Support the client Tech Stack upgrades, such as CI/CD tools, Spotfire, PostgreSQL and Dataiku.
• Material Break fixes, change requests that require code changes must be performed using ServiceNow, tracked through to conclusion and appropriate SLAs measured.
• Incident Management: Provide proactive incident Management support from discovery through successful closure of the incidence
• Provide subject matter specialists and leading practice recommendations to improve operations and participate in continuous improvement initiatives as directed by the client.
• Basic functional support, application administration/ server configuration and user access provisioning/ portal setup.

Performance and Application Monitoring

• Monitor performance and availability of the apps listed in Appendix 1 by using the clients provided toolset.

• Provide proactive exception monitoring on the system and recommend corrective actions (e. g. routine review of errors/ submitted requests/ suspense queues) and complete management of monitoring alerts.

• Upon written request, provide support so that the client is enabled to adhere to SOX and ISO requirements when applicable (Includes quarterly security audits).

• Maintain CMDB/ServiceNow data for supported applications CIs.

Skillset -Postgresql , Linux. In addition some experience in the following - WebMethds, Informatica, Appworx, WebDB and Global scape