Help Desk
AMA European Consulting
6 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
€ 24KJob location
Tech stack
Microsoft Windows
Apple Mac Systems
Dynamic Host Configuration Protocol
DNS
Issue Tracking Systems
Virtual Private Networks (VPN)
Local Area Networks
TCP/IP
Wi-Fi Technology
Peripherals
Information Technology
Network Support
Gsuite
User Accounts
Job description
- Respond to user support requests via phone, email, or ticketing system
- Diagnose and resolve hardware, software, and basic network issues
- Assist users in the effective use of IT tools and applications
- Prioritize, track, and follow up on incidents until resolution
IT Asset & Desktop Management
- Install, configure, and maintain workstations, printers, and peripherals
- Create, modify, and deactivate user accounts
- Perform system and software updates
- Maintain IT asset inventory and documentation
Systems & Network Support
- Handle basic network issues (LAN, Wi-Fi, VPN)
- Monitor basic security measures and backup processes
- Escalate complex or unresolved issues to level 2/3 support or external providers
Requirements
Do you have experience in macOS?, Technical Skills
- Good knowledge of Windows and/or macOS environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft 365 / Google Workspace
- Experience with ticketing systems and remote support tools
Soft Skills
- Strong communication and interpersonal skills
- Customer-oriented mindset
- Ability to prioritize tasks and work under pressure
- Problem-solving and analytical skills
Education & Experience
- Degree or certification in IT, Computer Science, or related field
- Previous experience in an IT Help Desk or support role is an asset
