IT Support professional

Our client, a leading FinTech company in Edinburgh, is seeking an experienced IT Support professional to help maintain service levels and ensure business continuity during a period of team restructuring. \r\n

This role will suit a hands-on IT support specialist who takes pride in delivering high-quality technical support alongside excellent customer service.\n\nYou will work closely with a small IT team, supporting both office-based and remote users across a broad range of systems and technologies.\n\nExperience within a macOS or Google Workspace environment would be advantageous, though not essential. \r\n, * Provide friendly, professional IT support to office-based and remote users, responding to tickets in line with agreed SLAs\r\n

• Work collaboratively with the IT team to prioritise tasks and manage support queues\r\n
• Support and troubleshoot meeting room audio-visual systems to ensure smooth day-to-day operations\r\n
• Maintain accurate records of IT assets and manage user access with strong attention to detail\r\n
• Follow, update and create documentation for common processes and system configurations\r\n
• Support the organisation's SaaS application stack, including user provisioning and issue resolution\r\n
• Assist with basic network troubleshooting, including Wi-Fi, LAN and connectivity issues\r\n
• Resolve a wide range of technical issues across hardware, software and user account management\r\n

r\nEssential Skills/Experience:\r\n \r\n

• Proven experience in a hands-on IT support role\r\n
• Strong communication and interpersonal skills with a customer-focused approach\r\n
• Experience supporting macOS and Apple hardware\r\n
• Confidence troubleshooting audio-visual equipment\r\n
• A basic understanding of networking principles\r\n
• Familiarity with administering and supporting SaaS applications\r\n
• Strong problem-solving skills and the ability to work independently\r\n