Infrastructure Engineer
Role details
Job location
Tech stack
Job description
Aer you passionate about solving problems for customers and providing exceptional support? If so, we're looking for a customer-focused Infrastructure Engineer to join our Infrastructure Services Team.
In this role, you will be responsible for providing high-quality technical support for our ERP products and its supporting infrastructure, resolving Linux and infrastructure-related incidents, managing escalations, and owning issues through to resolution. The role is firmly support-led, with success measured by service quality, reliability, and customer outcomes rather than project delivery.
This position has a strong emphasis on Linux-based systems, and you will be expected to demonstrate confidence in troubleshooting, maintaining, and supporting Linux servers and services across cloud and on-premise environments, including monitoring, backup verification, patch management and basic automation.
The primary focus of this role is customer infrastructure support. You will act as a key escalation point for Linux and infrastructure-related incidents, working closely with the Software Support Team to diagnose, resolve, and prevent recurring issues. You will take ownership of incidents from initial investigation through to resolution, ensuring clear communication and effective outcomes for customers. The role may occasionally involve supporting internal IT or installation activities., Our Infrastructure Services team is the backbone of customer success, helping both customers and OGL get the most out of infrastructure solutions. You'll be part of the group that ensures that both our customers and our systems are always-on, secure, and future-ready, and you'll work on critical projects that power business transformation ensuring every customer receives a first-class support experience.
If you love troubleshooting, thinking outside the box, and making a real impact, this role is for you!
What you'll be doing Customer Support & Linux Systems
- Provide day-to-day support for Linux-based servers and infrastructure used by our customers
- Act as the first point of contact for escalated Linux or infrastructure issues, taking ownership through to resolution
- Support the Software Support Team by resolving Linux server-related incidents or performance issues
- Contribute to continuous improvement by identifying root causes and sharing lessons learned
Operational Security & Stability
- Support the maintenance of secure, supported, and compliant customer environments
- Apply Linux-based security updates and patches and maintain the Ubuntu Pro environment
- Maintain awareness of security risks and contribute to incident response and containment activities when required
Documentation & Knowledge Sharing
- Maintain clear and accurate technical documentation relating to customer environments, configurations, and incident resolution
- Contribute to internal knowledge base articles for recurring issues, known problems, and support procedures
- Share lessons learned from incidents to improve team knowledge and service quality, * Every day is different - from quick fixes to complex investigations, you'll tackle a variety of challenges, keeping you engaged and always learning.
- Collaborate and grow - work closely with all of our teams to deliver outstanding service and demonstrate confidentiality and trustworthiness at all times
- Make a difference - you'll be able to share knowledge and experience of supporting Linux operating systems (eg Ubuntu, RHEL), troubleshooting skills, security knowledge, awareness of on-premise and cloud infrastructures
- A great work life balance with a full-time permanent role (Monday to Friday).
What's in it for you?
- Career growth - we don't just offer jobs; we offer exciting career paths in the ever-evolving ERP industry.
- Continuous learning - we believe in investing in our people and providing opportunities to expand your knowledge and skills.
- A supportive and welcoming team - join a passionate group of like-minded professionals who support and inspire each other every day.
- If you're driven, eager to learn, and ready to make an impact, this is your chance to build a rewarding career in infrastructure services. Join us at OGL Software and be part of something amazing!
Requirements
Do you have experience in Virtualization?, * Strong experience supporting Linux operating systems (e.g. Ubuntu, RHEL) in a production environment
- Previous experience in a customer-facing technical support or infrastructure support role
- Strong troubleshooting and diagnostic skills across Linux servers, services, and networking fundamentals
- Experience owning incidents through to resolution, including escalation management and customer communication
- Good understanding of operational IT security principles (patching, access control, system hardening)
- Awareness of cloud and on-premise infrastructure environments (e.g. Azure, AWS, data centres)
- Logical, methodical, and detail-oriented approach to problem solving
- Professional, customer-focused communication skills
- High levels of integrity, confidentiality, and trustworthiness
Desirable
- Exposure to Windows Server environments
- Familiarity with virtualisation platforms (e.g. VMware, Hyper-V)
- Basic scripting or automation experience (e.g. Bash, PowerShell)
- Awareness of storage technologies (SAN/NAS) and monitoring tools
Benefits & conditions
At OGL, we believe in creating a workplace where our employees feel valued and supported. Alongside the standard benefits you'd expect, we offer a few extras to make your work-life balance even better:
- Hybrid working option (available after completion of probation, up to 2 days WFH subject to business needs)
- 25 days of holiday plus 8 bank holidays
- Option to buy or sell additional holiday days
- Private healthcare
- Support for your learning, development, and career growth
- Employee reward board to recognise great work
- Company social events to bring the team together
- Referral bonus scheme for employee
- Free on-site parking
