IT Operations Manager

Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies., * Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies

• Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
• Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
• Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure.
• Oversee backup and system security operations in accordance with the firm s policies.
• Participate in internal and external audits, including ISO27001 and ISO22301.
• Manage the Cyber Essential Plus accreditation renewals.
• Develop and document processes and procedures, providing to ensure they are fully implemented within the team.
• Identify and manage operational risks
• Manage information technology projects ensuring project deadlines are adhered to
• Provide hands-on support and participate in the out-of-hours support rota as required
• Provide support and guidance to stakeholders via help desk
• Assist the IT Director with the management of IT vendors, contracts, and software licenses
• Develop IT best practice guides and procedures.
• Prepare monthly management reports of team/service activities, tasks, and operational metrics

• Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
• Strong technical knowledge of network and server operating system
• Experience with support of Windows Operating Systems, SQL Server and Active
• Directory, including PowerShell scripting
• Proven experience in IT infrastructure planning, development, and operations
• Proven experience in server virtualisation and Cloud-based Infrastructure
• Enterprise Backup, Replication and Business Continuity and Disaster recover
• mitigation and response
• Strong understanding of project management principles and practices
• Strong understanding of Helpdesk and Customer Relations Support systems
• Strong understanding of Data Security and Cyber Security basics