Service Desk Administrator

• Answering phone and email queries
• Scheduling visits with clients
• Ensuring customer info is up to date on our in-house database system, issuing and chasing site renewal contracts
• Ensuring engineer paperwork is up to date.
• Issuing and accepting new customer/new supplier forms. Adding new supplier and customer info onto our in-house database system. Ensuring all accreditations are up to date.
• Scanning and filing paperwork, data entry.
• Assisting the servicedesk team with other admin duties.

Do you have experience in Microsoft Word?, * Computer literate, including Microsoft Excel and Word

• Well-organised with the ability to prioritize and manage several key tasks at one time
• Attention to detail
• A flexible approach to problem-solving
• Excellent telephone manner and good communication skills
• Previous office experience in a service based industry would be beneficial

Pulled from the full job description

• Flexitime
• Free parking
• Company pension
• Casual dress
• Flexible schedule
• On-site parking, * Office-based full-time permanent role
• Flexible working hours up to 40 hours per week
• Free Parking
• Company pension
• In house training
• Clear path for career progression

Previous admin experience would be beneficial, training on our CRM systems will be provided.

Rates of pay will be negotiable on experience/skill set. 25k+ (pro rata if part time)

Electrifire Limited is a well-established Fire and security company, operating as part of the New Path Group, that specialises in the installation and maintenance of fire and security systems. As our business is growing we have an exciting opportunity for an administrator to join our office to support our Multi company Service desk. The successful candidate will be joining a fast-paced motivated team located in Strood, but working with team members based in other offices as well as ours.