Field IT Support Engineer
Role details
Job location
Tech stack
Job description
The IT Support Engineer is responsible for providing high-quality technical support, both remotely and on-site, to ensure rapid resolution and escalation of issues. This role will primarily be on site and requires strong collaboration with internal teams and external partners, particularly in areas where direct access is restricted. The position is designed to bridge 1st and 2nd line support, with a focus on developing advanced skills in cloud and automation technologies.
Responsibilities include:
· Technical Support & Troubleshooting
o Resolve technical issues efficiently, ensuring all tickets are handled within SLA deadlines.
o Provide on-site support for areas requiring physical presence or restricted access, collaborating with specialists as needed.
o Maintain up-to-date records in CRM and ticketing systems.
· Collaboration & Escalation
o Work closely with teams responsible for:
- Networking equipment (Sophos, Meraki)
- Firewall configuration
- Site-to-site and client VPN setup
- Microsoft Entra Identity/SSO
- Corporate MDM (Intune)
- DNS configuration
- Azure, AWS, Wireguard
o Act as a liaison for fast escalation and resolution in areas outside direct access.
· Project & Pre-Sales Support
o Assist sales and operations teams in specifying and delivering solutions.
o Support onboarding of new customers and delivery of client projects.
o Identify potential new business opportunities during client interactions and relay to account managers.
· Continuous Improvement & Development
o Proactively identify issues and improvement opportunities.
Requirements
Do you have experience in VPN?, · Strong communication skills at all levels (clients, suppliers, vendors, colleagues)
· Sound knowledge of IT and communications products/services, at least 1-2 years' experience
· Experience with or willingness to learn:
- Networking (Sophos, Meraki)
- Firewall and VPN configuration
- Microsoft Entra, Intune, Azure/DNS
- AWS and automation tools (desirable for future development)
- AWS Security (WAF, SGS, DNS, site to site VPN)
- Linux
· Proactive, collaborative, and eager to develop towards 2nd line and specialist roles.
Benefits & conditions
Communications Solutions UK is a family business. We are passionate about delivering great service and having fun whilst doing so. Being a growing business there are always projects to get involved with, new technology to be exposed to and ways for roles to grow and evolve.
This role is office based and offers enhanced annual leave increasing with tenure and private healthcare cover.
Our office is based in Reading (near junction 11 of the M4) and has plenty of parking as well as great public transport connections. This role will be based on client side in central London with occasional travel to the Reading office for team-based events and training.
If you are excited about working for us and have most of the skills or experience, we are looking for, please go ahead and apply. You could be just what we need!
We do not discriminate based on race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.
Job Types: Full-time, Permanent
Pay: £45,000.00-£55,000.00 per year
