IT Application Support Engineer

Take ownership of NetSuite support in a growing, nationwide business that values technology and empowers its people. As the Applications Support Engineer, you will be the go-to expert for NetSuite, shaping how core systems are supported and improved across the organisation. This is a standalone role offering real responsibility, visibility, and the chance to make a tangible impact.

You will be the primary point of contact for NetSuite, working closely with business stakeholders, the technology team and external partners. Your focus will be day-to-day support of NetSuite, particularly Finance modules, while gradually taking ownership of system improvements and influencing the future direction of NetSuite and other business applications. Over time, you'll also support other line-of-business applications, learning on the job and contributing to broader technology initiatives., * Ensure NetSuite and connected business applications run smoothly, troubleshooting and resolving issues efficiently to minimise disruption

• Act as the primary NetSuite contact for users, supporting Finance, HR and other teams while providing clear guidance and practical solutions
• Maintain and configure NetSuite features, including workflows, roles, forms, saved searches, and integrations with third-party platforms
• Support upgrades, releases, and testing, reproducing issues in sandbox environments and identifying root causes
• Maintain accurate data, clear documentation, and implement governance, security, and compliance best practices across NetSuite and integrated systems

• Hands-on experience supporting NetSuite, with a strong understanding of finance processes
• Comfortable making small configuration changes, troubleshooting independently, and escalating when needed
• Confident in a business-facing role, able to explain technical issues to non-technical users
• Self-motivated, organised, and able to take ownership as the sole NetSuite support resource
• Approachable, collaborative, and skilled at building relationships across the business

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