Application Support Analyst

• Provide second-line support for business Invest applications.
• Coordinate production deployments, including creation of runbooks and end-to-end deployment follow-up.
• Manage monitoring and documentation life cycle for application environments and ensure proper H2O (Handover to Operations) processes.
• Maintain flexibility to work outside normal business hours, including on-call rotation.
• Develop a comprehensive understanding of the IT environment with guidance from the team.
• Deliver technical and functional support to users and supervise the application's technical and functional components.
• Orchestrate and manage application releases within the assigned perimeter.
• Create, maintain, and enrich the application documentation repository.
• Maintain and update standard operating procedures.
• Analyse, measure, and optimise the performance of technical and functional components to improve user experience.
• Facilitate technical integration of applications by leveraging existing products and services to reduce implementation time.
• Manage requests for functional enhancements and evolutions.

Do you have experience in Windows?, Application Support Analyst with strong skills in OPS engineering, ITIL, Wintel/Unix/Linux environments, scripting (Python or Windows/Unix), Control-M, network components, and production operations. The role includes second-line support, release management, monitoring, documentation, and optimising application performance, requiring an Agile mindset, analytical thinking, and flexibility for on-call duties., * At least 8 years of overall professional experience.

• Minimum 3 years of experience as an OPS Engineer deploying front-end applications.
• Experience working in a complex organisational environment.
• Management of production operations.
• Good business knowledge within the application's scope
• Ability to understand technical and complex architecture design documents.
• Strong knowledge of network components (firewalls, load balancers) and protocols (TCP, HTTP; TLS is a plus).
• Solid IT knowledge across Wintel and Unix/Linux environments.
• ITIL knowledge.
• Scripting experience in Unix and/or Windows, or proficiency in at least one programming language such as Python.
• Knowledge of Control-M.
• Understanding of IT and Cybersecurity principles.
• Strong analytical thinking and problem-solving skills.
• Excellent oral and written communication skills.
• Agile mindset and thinking.
• Fluency in English and French or Dutch., * Experience in the banking sector.
• Knowledge of infrastructure and application performance monitoring (preferred).
• Knowledge of Mainframe systems (preferred).
• Ability to work effectively in a dynamic, multi-cultural environment.
• Quick self-starter with a proactive attitude.
• Strong analytical and synthesis skills.
• Excellent oral and written communication skills.

• Great team of smart people, in a friendly and open culture
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company

Work at yechte

We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of 'Global Citizens', reflects this inclusivity.

We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.

Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.