3rd Level Support Specialist

Full time, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom

The primary function of this role is to collaborate with 3rd level support in bug/ error evaluation and detection, perform technical database and GDS resolutions and create test plans for product and development teams.

As a 3rd Level WorkFlow Support Specialist, you will

• Work with support systems to gather information and recreate issues
• Ensure that information gathered is understandable for diagnosis
• Perform database/ technical data configuration
• Provide feedback for product /development teams on issues
• Keep details of new and recurring issues, detect patterns for product and development solutions
• Present methods to simplify technical configurations to enable 2nd level to provide continued support, We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

Do you have experience in Visual Basic?, * Extensive travel reservations & process experience

• Expert level knowledge of GDS Amadeus
• Strong problem solving & process reengineering skills
• Ability to handle medium & high risk projects & accounts
• Programming experience using GDS or non-industry languages (VB, JAVA, .net)
• Excellent verbal & written communication skills in English

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.