CRM Technical Solutions Analyst

• Partner with the CRM Business Analyst to assess and validate technical solutions, designs, and proofs of concept.
• Own and oversee the end-to-end lifecycle of CRM-related projects.
• Work with CX leaders to capture technical workflows and translate them into effective CRM configuration.
• Review functional designs and collaborate with delivery partners to produce robust technical design documentation.
• Contribute to strategic decisions around CRM and wider software architecture.
• Provide technical input into infrastructure and end-to-end solution design.
• Take ownership of resolving IT issues within the CRM domain impacting live services or delivery.
• Collaborate with suppliers on automated unit and integration testing.
• Lead and facilitate technical consultation and design workshops.
• Monitor and improve CRM data quality in partnership with the CRM team.
• Work closely with internal IT teams and third-party suppliers to integrate systems into CRM.
• Partner with the Cyber Security Manager to identify and mitigate technical risks.

Technologies:

• Architect
• CRM
• MuleSoft
• Salesforce
• Security
• Office 365
• Support

• Proven experience as a Salesforce Business / Solutions Analyst or Architect, with strong technical understanding and hands-on delivery across configuration, implementation, and live environments.
• Practical experience working with Microsoft Dynamics 365.
• Solid knowledge of integration platforms, ideally MuleSoft, and delivering scalable system integrations.
• Experience shaping technical solutions in collaboration with developers to deliver fit-for-purpose outcomes.
• Proven experience planning and supporting data migration, ensuring data quality and continuity.
• Confident communicator with experience working alongside third-party suppliers and influencing ways of working within technology teams.

We are looking for a technically strong CRM Analyst to join our team at a critical point in a major CRM transformation. This role is centered around a multi-phase Salesforce programme, focusing on technical and integration aspects of CRM while working with developers and third-party partners. We offer a competitive salary, company car, and excellent benefits, and are committed to accessibility and respect for individuality in our hiring process.