2nd Line Support Engineer

• Resolve complex escalated tickets involving Windows Server, networking, and cloud environments
• Use PowerShell to automate repetitive tasks, deployment workflows, and reporting
• Assist in the implementation and maintenance of ISO 27001 standards and internal cybersecurity policies
• Maintain and optimize core stack tools including ConnectWise Manage, ConnectWise Automate, and Remote Desktop Manager
• Build and maintain automation workflows using Rewst to enhance service delivery
• Maintain records of configurations, changes, and compliance evidence

Technologies:

• Azure
• Cloud
• Support
• Microsoft 365
• PowerShell
• Security
• Windows
• Office 365
• SQL

• Experience with ConnectWise Manage & ConnectWise Automate
• Deep proficiency in Microsoft 365, Entra ID, and Azure administration
• High proficiency in PowerShell; experience with Rewst preferred (or ability to adopt new technology)
• Strict adherence to compliance frameworks, knowledge of Cyber Essentials, understanding of ISO 27001
• Knowledge of networking (VLANs, VPNs, Firewalls)
• Solid understanding of VOIP
• Experience with Devolutions Remote Desktop Manager
• Eligibility for UK Eyes Only Security Clearance (SC/DV)

At Netsense, we live by the motto IT Simplified. As a 2nd Line Support Engineer, you will bridge daily technical hurdles and high-level infrastructure projects. Your role is vital in maintaining our security and compliance standards like ISO 27001, utilizing cutting-edge automation tools to streamline operations. We offer a competitive salary, benefits including a pension scheme, support for certification exams, 20 days annual leave, and a modern tech stack to work with. Join a team that values innovation, growth, and impactful contributions to cybersecurity.