Support Engineer - 2nd Line

We are looking for an onsite Support Engineer to join our team in Milton Ernest, Bedford. In this role you will be working on a client site and dedicated to a single customer, and will provide 2nd line technical support in software, hardware and networking areas.

This role would suit someone with a pre-existing 2nd line support skills set who would like to develop their onsite customer-facing skills., In this role, you will have the opportunity to:

• Provide 2nd line technical support with hardware, software and networking issues
• Have end-to-end ownership of customer tickets, identifying the underlying issue and mangaing solution
• Guide users through step-by-step technical solutions, with the support of a wider technical team
• Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
• Assist with hardware and software installations
• Facilitate one-to-one user training, as required
• Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications

Do you have a valid Driving Licence license?, Do you have experience in Microsoft Windows Server?, The right candidate for this role will have:

• Professional 2nd line support engineering experience
• Experience of working in a customer-facing capacity
• Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
• PC / Server / Mobile support experience

A driving licence is also required for this position as you will need to travel between sites, as required.

Experience within a managed service setting would be useful, but is not essential to apply for this role.

This is a full time, onsite position.

The budgeted salary for this role is between £30,000 and £35,000 a year.

We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK. At Mirus, we are dedicated to the growth and development of our employees, which is reflected in our diverse learning ecosystem. Whether through self-paced online courses or provider-led training sessions, Mirus ensures that all employees have access to valuable learning opportunities. We offer a range of benefits designed to support training for personal development, business needs, and client requirements.