2nd Line Support Engineer

• I will need you to provide 2nd Line remote and onsite support to a diverse range of customers.
• You will act as an escalation point for 1st Line engineers.
• Assisting with installations and project work across core technologies will be part of your role.
• Prioritizing and resolving tickets in line with SLAs is also a key responsibility.
• You will be responsible for creating and maintaining technical documentation.
• I may ask you to contribute to the Out of Hours rota when required.

Technologies:

• Active Directory
• Azure
• Hyper-V
• Support
• Microsoft 365
• SharePoint
• VMware
• Windows
• Office 365
• Cloud

More:

We are a well-established IT Managed Service Provider experiencing steady growth and expanding our service desk team. If you enjoy solving technical challenges and supporting people with their IT needs in a collaborative and friendly environment, this could be a fantastic opportunity for you.

In return, I offer a people-first culture with fair pay, annual salary reviews, Christmas bonuses, and necessary cost-of-living adjustments. You will also enjoy flexibility, including paid family leave days. Furthermore, I provide development opportunities through paid training and clear progression paths, ensuring your salary increases alongside your skills. Join us in a positive, team-focused environment where achievements are celebrated, and there's always room for a little fun!

• Ideally, I am looking for someone with experience working in an MSP (Managed Service Provider) or IT service environment.
• You should be a confident communicator with excellent customer service skills.
• Strong troubleshooting and problem-solving ability is essential.
• I need you to have experience at the 2nd Line level with most of the following technologies:
• • Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server (2012-2019)
• • Hyper-V, VMware, Azure
• • Networking skills including Switches, Routers, and Firewalls (WatchGuard preferred), as well as DHCP and DNS
• • Knowledge of Active Directory, Antivirus solutions, and Printers
• • MS Office (2010/365)