3rd Line IT Support Engineer

• Act as an effective point of contact for Internal IT, resolving issues and escalating as necessary
• Support the Henley office one day a week as required
• Liaise with senior IT team members to address recurring problems or concerns
• Contribute to the development and implementation of IT plans
• Identify areas for improvement in IT services and suggest enhancements
• Collaborate on various IT projects to support business growth

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• Office 365
• SharePoint

• Experience in a 3rd Line IT Engineer role
• Strong communication skills
• Valid driving license
• Experience with Cloud environments such as Microsoft Cloud and Azure
• Excellent interpersonal and verbal communication skills
• Proficient in installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Familiarity with Active Directory
• Microsoft Office 365 support and administration experience
• Knowledge of SharePoint
• Experience with Intune
• Understanding of laptop imaging and device build processes
• Experience with Backup Software and maintenance procedures