3rd Line Engineer

• Manage 2nd and 3rd line technical support for schools, ensuring outstanding levels of customer service
• Resolve and manage any technical issues impacting school functions by providing robust technical solutions
• Support and mentor first and second-line support roles
• Enforce and monitor compliance with school policies
• Undertake project work, leading various projects from inception to implementation
• Provide internal network support when required
• Conduct internal staff training

Technologies:

• Active Directory
• Azure
• Cloud
• ICT
• Support
• Network
• Windows
• DevOps

• Experience in Windows Server, Active Directory and Microsoft Operating Systems
• Familiarity with Virtualisation Technologies, particularly HyperV
• Knowledge of Cloud Technologies, specifically Office365/Azure
• Proven experience in leading installations of servers and networks
• Ability to make proactive decisions during ICT emergencies
• Outstanding levels of customer service with positive and proactive communication skills, both verbal and written
• Flexibility and adaptability in a dynamic work environment
• Friendly and approachable demeanor
• Excellent team player with the ability to work independently
• Strong planning and organizational skills *, We are seeking an enthusiastic and self-motivated 3rd Line Consultant to join our technical support team in Essex. This hybrid position offers a salary ranging from £37,000 to £45,000 along with a comprehensive benefits package, which includes a pension scheme, car scheme, cycle scheme, eye care scheme, mental health first aid, employee assistance programme, and an employee recognition scheme. You will report to the Service Desk Manager, serving as the primary point of technical escalation while delivering high-end technical support to our schools.