IT Support Analyst

• Act as first point of contact for all IT issues, supporting staff across the firm.
• Receive, log, and track incidents, resolving problems using knowledge articles and technical expertise.
• Escalate complex issues to the appropriate team when needed.
• Provide hands-on support for Office 365, Active Directory, hardware, and software.
• Maintain and update the knowledge base to ensure accurate guidance.
• Support change activities while minimizing service disruption and adhering to SLAs and security standards.
• Share expertise, coach colleagues, and contribute to continuous improvement.
• Ensure all work complies with IT policies, procedures, and security requirements.

Technologies:

• Active Directory
• Hardware
• Support
• Office 365
• Security, We are a leading UK law firm seeking an IT Support Analyst to join our team in Nottingham with a hybrid work model. In this role, you will be the first point of contact for IT issues, ensuring that technology runs smoothly and supporting your colleagues throughout the organization. We offer a competitive salary and the opportunity for hands-on experience with Office 365 and Active Directory.

• Experience supporting IT systems in a service desk/analyst capacity
• Hands-on experience with Office 365 and Active Directory
• Flexibility to work rotational shifts between 06:00-19:00, with occasional on-call support
• Strong documentation and knowledge base management skills
• High attention to detail with a proactive approach to service improvement