Junior IT Support Technician

• Providing first-line support for PCs/laptops, printers, email, Microsoft 365, Teams/telephony and Wi-Fi
• Logging and managing support tickets, escalating where needed
• Setting up laptops, user accounts and equipment for new starters
• Supporting meeting room equipment and helping with basic AV/Teams setups
• Helping colleagues with how do I… questions and offering clear, friendly guidance
• Assisting with security and compliance processes as part of everyday IT
• Supporting improvements and small projects as you build confidence and experience
• Learning key business software (including SOS and Redbrack) and helping users follow good practice

Technologies:

• Support
• Microsoft 365
• Security
• Office 365

• A full driving licence and willingness to travel between the two offices
• Some experience in IT support, troubleshooting, or customer service
• A genuine interest in IT and a desire to build a long-term career
• A helpful, customer-focused approach - you enjoy supporting others
• Good communication skills - patient, clear, and willing to ask questions