IT Technician

• Serving as the first point of contact for day-to-day IT support
• Supporting PCs/laptops, printers, email, Microsoft 365, Teams/telephony, and Wi-Fi
• Managing tickets, prioritising by business impact, and resolving issues quickly
• Setting up and maintaining meeting room equipment day-to-day
• Providing training and support for staff, including inductions, new equipment, and new software (1-2-1 or classroom)
• Supporting security and compliance processes as part of everyday IT
• Assisting with system work and continuous improvements as technology evolves
• Supporting key business software (including SOS and Redbrack) and helping users adopt good practice

Technologies:

• Hardware
• Support
• Microsoft 365
• Security
• Office 365

• A driving licence and willingness to travel between 2 offices
• Hands-on IT support experience across hardware, desktops/laptops, and core systems
• Experience within an IT Support, IT Technician, or IT Service Desk role
• Great communication skills; patient, clear, and enjoy helping others learn

We are a well-established professional services business, known for looking after our people and fostering a friendly and supportive workplace. With low turnover and a culture of appreciation, we aim to make technology feel effortless for everyone. This role is based in Stafford, with a salary range of £30,000 - £35,000. Our work hours are 9:00-17:00, Monday to Friday, with flexibility on start/finish times as needed. We offer 34 days of holiday including bank holidays, a Christmas shutdown, a birthday day off in your birthday month, a service day, and a pension plan with a 4% employer contribution.