2nd Line Support Engineer

• Provide 2nd line support to our managed IT Support client base
• Troubleshoot and resolve desktop and application issues remotely
• Administer user accounts in Active Directory
• Communicate effectively with clients via telephone and remote support tools
• Document all support activities in our IT service management system

Technologies:

• Active Directory
• Support, We are delighted to assist our client in finding a 2nd Line Support Desk Engineer to join their growing IT team. This role is pivotal in supporting and maintaining their existing managed IT Support client base. Our team values a broad skill set that will contribute to exceptional service delivery in a dynamic work environment.

• Strong knowledge of remote desktop support and troubleshooting
• Experience with Active Directory administration
• Excellent communication skills, both verbal and written
• Familiarity with IT service management tools
• Ability to manage multiple priorities in a fast-paced environment