2nd Line IT Support Engineer | South Bristol

We're delighted to be assisting our client with their need for a 2nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base.

The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support.

They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include:

• Acting as a key component to the service desk as one of their engineers
• Work with their Projects team to assist build and install IT systems ranging from Cloud deployments, On Premise & Cloud servers ,Azure PaaS, IaaS, and SaaS

Do you have a valid Driving Licence license?, Do you have experience in Operating systems?, For this role, our client is seeking someone with the following skills and experience.

• Strong technical experience of Microsoft desktop operating systems, Microsoft core applications, such as Windows 11 / Office 2016
• Experience supporting Microsoft Active Directory & Group Policy
• Experience supporting network related technologies and equipment
• Experience diagnosing & resolving client application, connectivity, and hardware-based incidents
• Understanding of backup and restore technologies
• Have own transport and driving license
• Operational knowledge of Active Directory
• Understanding of NTFS permissions, hierarchy and folder permissions

Ideally you would also have experience with some of the following (however not essential)

Previous experience held in an MSP environment and experience in Azure and Microsoft 365